Q1: Shipping information:
In Stock: Once you receive your order confirmation email, shipping preparations will begin within the following 2 business days, and your order will be shipped on the third business day.
Pre Sale: Please refer to the product page for detailed shipping times on pre-order items.
No Stock: Please refer to the product page for detailed shipping times on out-of-stock items.
You can expect to receive your product within 7 to 10 business days when shipped from our warehouse.
*Please note: Remote areas and islands are excluded from delivery. Please reach out to our customer service team regarding special requirements or urgent delivery dates and we will endeavour to meet your needs.
Please check our Shipping Policy for additional information regarding delivery locations and costs.
Q2: Where and how to buy the parts that you need:
Please reach out to the seller where you purchased the original item, if they are not able to provide it please reach out to our customer service at: service@engwe-bikes.com
All is OK
Bonjour, c'est la sacoche que l'on retrouve sur beaucoup de site de vélo, mais chez Engwe, le prix est au rendez-vous.
Excellent produit, livraison rapide et sérieuse avec un bon suivi.
Ha una capacità di carico notevole quando ne hai bisogno, la puoi portare con te nelle soste e...io che abito a pochi km dal mare non ho problemi per asciugamano e creme. Puoi allontanarti da casa per poche ore o per alcuni giorni è sempre all'altezza!
Worth every penny. This rack bag has lots of storage when you need it. The sides drop down like saddle bags and the middle compartment has a zip extender for more storage. You can wear it as a backpack, carry it with a shoulder strap, or carry it with the handles. You can’t go wrong with this purchase! ❤️
Good morning
your rack bag is great but could be screwed to the luggage rack using a bottom plate which would be effective against theft and its stability