If you have any concerns about your order, feel free to contact us at service@engwe-bikes.com.
ENGWE offers free DPD free shipping on qualified orders.
Remote areas and islands are not within the delivery range.
SHIPPING & DELIVERY:
All orders will be shipped from the EU warehouse（Except some accessories) depending on your location. We offer FREE shipping on all qualifying orders. Once your order has been placed you can start following the tracking two days later at the following link: https://www.17track.net/zh-cn and you should receive your order in about 7-10 working days. Please refer to the table below for the countries we ship to and the estimated shipping ti-me.
| Shipping Country | Est. Shipping Time | Costs |
| France | 7-10 business days | Free shipping |
| Germany | 7-10 business days | Free shipping |
| Italy | 7-10 business days | Free shipping |
| Austria | 7-10 business days | Free shipping |
| Belgium | 7-10 business days | Free shipping |
| Bulgaria | 7-10 business days | Free shipping |
| Croatia | 7-10 business days | Free shipping |
| Czech Republic | 7-10 business days | Free shipping |
| Denmark | 7-10 business days | Free shipping |
| Estonia | 7-10 business days | Free shipping |
| Finland | 7-10 business days | Free shipping |
| Greece | 7-10 business days | Free shipping |
| Hungary | 7-10 business days | Free shipping |
| Ireland | 7-10 business days | Free shipping |
| Latvia | 7-10 business days | Free shipping |
| Lithuania | 7-10 business days | Free shipping |
| Luxembourg | 7-10 business days | Free shipping |
| Netherlands | 7-10 business days | Free shipping |
| Poland | 7-10 business days | Free shipping |
| Portugal | 7-10 business days | Free shipping |
| Romania | 7-10 business days | Free shipping |
| Slovakia | 7-10 business days | Free shipping |
| Slovenia | 7-10 business days | Free shipping |
| Spain | 7-10 business days | Free shipping |
| Sweden | 7-10 business days | Free shipping |
*Note:
The estimated shipping time is only an estimation for domestic shipping time based on our experiences, and does not include processing time.
● Processing Time: For "In Stock" products, it typically takes 1-2 business days for our warehouse to prepare for the shipping after the order is place-d. The tracking information can take extra time to be updated after the tracking number is created.
● Delivery Time: The final delivery time can vary and depends on your local carrier. Once your order has been placed please allow 2 days for proces-sing before tracking your parcel at: https://t.17track.net/en and you should receive your order in about 3 -7 business days.
TRACK YOUR ORDER:
● When your order is shipped out from our warehouse, we will send an email to the email address you left when placing the order, with your trackin-g information.
● If you don't receive this email, or if you have any questions about shipping, please contact us at service@engwe-bikes.com.
FOR PRE-ORDERED E-BIKE:
From time to time, we offer PRE-ORDER on the product page. Please refer to the product page for detailed PRE-ORDER shipping time.
If you have any questions or concerns, please feel free to contact our customer service team at service@engwe-bikes.com
Thank you!
