If you have any concerns about your order, feel free to contact us at service@engwe-bikes.com.
Engwe offers free DPD free shipping on qualified orders.
Remote areas and islands are not within the delivery range.
SHIPPING & DELIVERY:
All orders will be shipped from EU warehouse （Except some accessories）depends on your location. We offer FREE shipping on all qualified orders. Once your orderd please do the tracking two days later here:https://www.17track.net/zh-cn and you can receive your order products in about 7-10 working days. Please refer to the table below for the countries we ship to and the estimate shipping time.
| Shipping Country | Est. Shipping Time | Costs |
| United States | 7-10 business days | Free shipping |
| France | 7-10 business days | Free shipping |
| Germany | 7-10 business days | Free shipping |
| Italy | 7-10 business days | Free shipping |
| Austria | 7-10 business days | Free shipping |
| Belgium | 7-10 business days | Free shipping |
| Bulgaria | 7-10 business days | Free shipping |
| Croatia | 7-10 business days | Free shipping |
| Czech Republic | 7-10 business days | Free shipping |
| Denmark | 7-10 business days | Free shipping |
| Estonia | 7-10 business days | Free shipping |
| Finland | 7-10 business days | Free shipping |
| Greece | 7-10 business days | Free shipping |
| Hungary | 7-10 business days | Free shipping |
| Ireland | 7-10 business days | Free shipping |
| Latvia | 7-10 business days | Free shipping |
| Lithuania | 7-10 business days | Free shipping |
| Luxembourg | 7-10 business days | Free shipping |
| Malta | NO | NO |
| Netherlands | 7-10 business days | Free shipping |
| Poland | 7-10 business days | Free shipping |
| Portugal | 7-10 business days | Free shipping |
| Romania | 7-10 business days | Free shipping |
| Slovakia | 7-10 business days | Free shipping |
| Slovenia | 7-10 business days | Free shipping |
| Spain | 7-10 business days | Free shipping |
| Sweden | 7-10 business days | Free shipping |
*Note:
The estimated shipping time is only an estimation for domestic shipping time based on our experiences, does not include processing time.
- Processing Time: For "In Stock" products, it typically takes 1-2 business days for our warehouse to prepare for the shipping after the order is placed. The tracking information can take extra time to be updated after the tracking number is created.
- Delivery Time: The final delivery time can be vary depends on your local carrier.Once your orderd please do the tracking two days later here: https://t.17track.net/en and you can receive your order products in about 3 -7 working days.
TRACK YOUR ORDER:
- When your order is shipped out from our warehouse,we will send an email to the email address you left when placing order, with your tracking information.
- If you don't receive this email, Or you have any questions about shipping, please contact us at service@engwe-bikes.com.
FOR PRE-ORDER E-BIKE:
From time to time, we offer PRE ORDER on the product page. Please refer to the product page for detailed PRE ORDER shipping time.
If you have any questions or concerns, please feel free to contact our customer service team at service@engwe-bikes.com
Thank you!
