Q1: About shipping
*In Stock: Once your order confirmation is complete, we will begin shipping within the next 2 business days. This means that your item will start shipping on the 3rd business day after your order is confirmed.
*Pre Sale: Please refer to the product page for detailed pre-order shipping times.
*No Stock: Please see product page for detailed pre-order shipping times.
*Shipping from our warehouse in Poland, you can receive your e-bike in about 7-10 business days. (Remote areas and islands are excluded from delivery.)
If you have any other special requirements or an urgent delivery date, please speak to our customer service team when placing your order and we will endeavour to meet your needs.
*If you want to know more about our shipping policy, please click Shipping Policy.
Q2: I need to buy parts, how can I buy them?
We recommend that you consult with the corresponding seller to purchase. If your seller does not provide it, you can contact
Customer Service email: service@engwe-bikes.com
It works super! Easy to attach and lots of possibilities for carry load. big bang for the buck.
Bonjour, est-ce possible de fixer un siège enfant sur ce support ?
Hello please write to:service@engwe-bikes.com
Finalmente potrò installare delle borse laterali alla mia Engwe M20!!! La storia è il suo utilizzo ora con questo piccolo particolare cambia molto!!! Ringrazio Engwe perché gli avevo scritto una email dopo averla acquista al suo lancio in commercio e gli avevo chiesto di pensare seriamente di realizzare questo optional e casualmente intelligentemente lo hanno fatto!!!