Engwe Support Center

Still have questions? Let us help!

For better and faster service, Please write the subject of the email like this: Order ID+ Country(EU country) +Problem type (shipping information, quality problem, other problems). For example, if you are from Italy, and you want to know the shipping information, the subject of the email should be:ExxxxxxxxxxCN, Italy, shipping information.

Note: We recomend that you contact us directly via our service email with the necessary photos or videos.

E-mail: service@engwe-bikes.com

Do you have questions? We’re happy to help!
Give Us a Call at:
+39 800776809(English)
Hours: 9 AM - 6 PM (GMT+1 Time),Mon - Fri
+33 805980036(French)
Hours: 9 AM - 6 PM (GMT+1 Time), Mon - Fri,