Q1: About shipping
*In Stock: Once your order confirmation is complete, we will begin shipping within the next 2 business days. This means that your item will start shipping on the 3rd business day after your order is confirmed.
*Pre Sale: Please refer to the product page for detailed pre-order shipping times.
*No Stock: Please see product page for detailed pre-order shipping times.
*Shipping from our warehouse in Poland, you can receive your e-bike in about 7-10 business days. (Remote areas and islands are excluded from delivery.)
If you have any other special requirements or an urgent delivery date, please speak to our customer service team when placing your order and we will endeavour to meet your needs.
*If you want to know more about our shipping policy, please click Shipping Policy.
Q2: I need to buy parts, how can I buy them?
We recommend that you consult with the corresponding seller to purchase. If your seller does not provide it, you can contact
Customer Service email: service@engwe-bikes.com

Lightweight, fine design, practical with plenty of storage space
rapide et sérieux
Bella, fattura eccellente, pensavo un pò più grande.
excellent et fonctionnel.
Very useful tiny bag for phone, wallet etc. Good quality too
'Thank you for choosing ENGWE E-bikes and giving feedback on your experience. We will continue to pay attention to product improvement and user experience. If you have any suggestions for improving ENGWE E-bikes, or encounter any problems with ENGWE E-bikes, you can write directly to: service@engwe-bikes.com. Or if you want to have a quick answer? We' re happy to help!
Give Us a Call:
+39 800776809(English)
Hours: 9 AM - 6 PM (GMT+1 Time),Mon - Fri
+33 805980036(French+English)
Hours: 9 AM - 6 PM (GMT+1 Time), Mon - Fri,