Engwe Support Center

Still have questions? Let us help!

For better and faster service, Please write the theme of the email like this: order ID+Country (EU country)+Problem style(shipping information,quality problem,other problems). For example, if you are from Italy, and you want to know the shipping information, the theme of the email should be:ExxxxxxxxxxCN, Italy, shipping information.

Note:We suggest you write directly to our service email with the necessary photos or video

E-mail: service@engwe-bikes.com

Questions? We’re happy to help!
Give Us a Call :
+39 800776809(English)
Hours: 9 AM - 6 PM (GMT+1 Time),Mon - Fri

+33 805980036(French+English)
Hours: 9 AM - 6 PM (GMT+1 Time), Mon - Fri,