Engwe Support Center

For better and faster service, Please write the subject of the email like this: Order ID+ Country(EU country) +Problem type (shipping information, quality problem, other problems). For example, if you are from Italy, and you want to know the shipping information, the subject of the email should be:ExxxxxxxxxxCN, Italy, shipping information.

Note: We recomend that you contact us directly via our service email with the necessary photos or videos.

E-mail: service@engwe-bikes.com