Frequently Asked Questions
1. Can I still earn points?
1. Can I still earn points?
At the moment, points earning is temporarily paused.
However, you can still use your existing points to redeem rewards.
2. How do I redeem my rewards points?
2. How do I redeem my rewards points?
You can redeem your points for selected accessories listed on the Loyalty page. Each reward has a fixed point value, and only one code can be used per checkout.
3. Do my points expire?
3. Do my points expire?
Yes, your points will expire after 12 months of account inactivity. You’ll receive reminders before they expire.
4. Where can I see my points balance?
4. Where can I see my points balance?
Once logged into your account, you’ll find your points balance.
5. What happens to my points if I return an item?
5. What happens to my points if I return an item?
If you return your full order, the full points will be refunded; for partial returns, points will be refunded proportionally.
6. Can I combine points from multiple accounts?
6. Can I combine points from multiple accounts?
No, points are tied to a single email/account and cannot be combined across different accounts.
