EP-2 Pro

Q1: Shipping information:
In Stock: Once you receive your order confirmation email, shipping preparations will begin within the following 2 business days, and your order will be shipped on the third business day.
Pre Sale: Please refer to the product page for detailed shipping times on pre-order items.
No Stock: Please refer to the product page for detailed shipping times on out-of-stock items.

You can expect to receive your product within 7 to 10 business days when shipped from our warehouse.
*Please note: Remote areas and islands are excluded from delivery. Please reach out to our customer service team regarding special requirements or urgent delivery dates and we will endeavour to meet your needs.
Please check our Shipping Policy for additional information regarding delivery locations and costs.

Q2: How to assemble EP-2 Pro e-bike:
Please click here to view the instructional bike assembly video for the EP-2 Pro.

Q3: How to change between KM and Miles in the EP-2 Pro e-bike display:
Please click here to view the instructional video on switching between units of measurement.

Q4: How to restore to factory default:
Please click here to view the instructional video on resetting your e-bike.

Q5: How to set the speed limit of the EP-2 Pro e-Bike to 25 km/h:
Please click here to view the instructional video on setting your e-bike speed limit.

Q6: My EP-2 Pro won’t turn on or is losing power while riding:
Please click here to view an instructional video on solving these issues.

Q7: How to activate the throttle of the EP-2 Pro e-bike:
Please click here to view the instructional video for throttle activation.

Q8: How to disable the throttle on the EP-2 Pro e-bike:
Please click here to view the instructional video for throttle deactivation

Q9: Compliance with EU regulations
Please click here to view the CE certificate for the EP-2 Pro.

Q10: EP-2 Pro User Manual
Please click here to view EP-2 Pro User Manual.

Q11: Why does my e-bike vibrate and make a strange noise when accelerating?
Most commonly, this is caused by the e-bike’s powerful motor and flywheel rotation. If you believe there is a problem with your e-bike, please take a video of your bike and reach out to our customer service team at service@engwe-bikes.com.

Q12: Can I modify the bike by myself, such as brakes, chains, gears, and generators?
We highly recommend that you make no modifications if you are not familiar with the performance of the e-bike itself. If modification is absolutely necessary, please contact our customer service staff to verify whether your bike can be modified.
Customer Service Email: service@engwe-bikes.com