Engine X

50-60km range in elctric mode，100-120km range in moped mode

175*57*123cm

175*57*123cm

Expanded length:1750mm

Folded length:1040mm

Handle to floor (lowest):1230mm

Handle to floor (top):1300mm

Seat to Floor (Lowest):860mm

Seat to Floor (Highest):1080mm

Pedals to floor (lowest):120mm

Width of handlebar bars:570mm

handlebar to seat:515mm

seat length:260mm

Seat width:200mm

Length of rear storage rack:343mm

Width of rear storage rack:175mm

battery size:417*57*113mm

Dimensions of the box:1430*300*700mm

bike weight:31.6kg

package weight:38.5kg

- 250W Powerful Motor
- 20x4.0 All Terrain Fat Tires
- 3 Step Alloy Foldable Frame
- 48V 13Ah Lithium Removalble Battery（upper fit to 16Ah）
- Front and rear Mechanical disc breaks
-  LCD Display
- 7 Speed System

-Electric mode: 50-60 km, Pas mode: 90-100 km

- Please note：engine x does not have energy recovery function

Delivered from Poland warehouse, and you can  receive the ebikes in about 7-10 working days.

Q: CE certificate EN15194

Question:How to activate the throttle of Engine x?

If you need to Activate the throttle, please do it as the attached video shows.
Here are the main steps for you.Please press the brake handle and turn the throttle to the max at the same time, turn on the power,you will see error 22 on the display.Keep the error 22 blinking for about 8 seconds, then lose the brake handle and the throttle. DONE, please see this video

Questions：Why the engine makes a strange noise when accelerating, which is a little like vibration？

Answers：In general, because our ebike is powerful and the flywheel rotates noisily, it does not affect the normal use. Please do not worry. If you are really worried, please take a video and contact our customer service team: service@engwe-bikes.com

Question 1: How long does it takes to receive the placed order?

Answer: In general, orders typically process within 1-2 business day and delivery time is typically 7-10 days. If your order is in stock and you don’t receive tracking number after 3 business days, please contact our  after-sales service team for tracking information.

Customer service email: service@engwe-bikes.com

Question 2: Why did my payment fail?

Answer: It may be that the network is unstable, please try to change the browser or try again after a while, or log in with another email address and try to place the order.

Question 3: Can I use installment payment?

Answer：It is available only in Germany, Austria, Netherlands, Finland at the moment and we will introduce Klarna to other EU country soon. Once other countries have opened Klarna, we will update the website accordingly

Question 4: I have not received the order confirmation and tracking number information, how can I get it?

Answer: Please don’t worry. You just need to contact our customer service staff to provide you with the order number and tracking number.

Customer service email: service@engwe-bikes.com

Question 5: What method can I use to pay?

Answer: We mainly accept the payment via PayPal and credit card.

You can make the payment via Klarna, PayPal,AE, JCB, Discover Diners club, Visa, Master card, Maestro...

Question 6: How to charge is the correct charging method?

Answer: Please check the following link to teach you how to charge properly and use it safely.

https://drive.google.com/file/d/1_Fwx8Zil72U_U1gqBuv5PQX4GEeo1J0Z/view?usp=sharing

Question 7: Can I modify the bike by myself, such as brakes, chains, gears, generators?

Answer: If you are not familiar with the performance of the bicycle, we recommend not to modify it at will. If you must modify it, please contact our customer service staff to verify whether it can be modified.

customer service email: service@engwe-bikes.com

Question 8: Is it possible to disable the throttle?

Answer: 

EP-2 PRO: While pressing the brake handle, turn the handle to the maximum, then turn on the power switch of the display, and release the brake handle and the throttle handle after 8 seconds.

ENGINE PRO : Simply unplug the handlebar connector.

Question 9: I need to buy parts, how can I buy them?

Answer: We recommend that you consult with the corresponding seller to purchase. If your seller does not provide it, you can contact

service@engwe-bikes.com.

Question 10: My bicycle chain is scratching with the wheel, so I can't change gears, and the derailleur looks deformed, what should I do?

Answer: If the derailleur guard touches the derailleur screw, the derailleur guard needs to be pulled out. In order to maintain a distance of 15mm between the transmission and the protection device.