For better and faster service, Please write the subject of the email like this: Order ID+ Country(EU country) +Problem type (shipping information, quality problem, other problems). For example, if you are from Italy, and you want to know the shipping information, the subject of the email should be: ExxxxxxxxxxCN, Italy, shipping information.

Note: If you have any questions or concerns, please feel free to contact us at service@engwe-bikes.com. We look forward to hearing from you.

Call:
+33 805980036 (9 AM - 6 PM (GMT+1), Monday - Friday)