Q1: Shipping information:
In Stock: Once you receive your order confirmation email, shipping preparations will begin within the following 2 business days, and your order will be shipped on the third business day.
Pre Sale: Please refer to the product page for detailed shipping times on pre-order items.
No Stock: Please refer to the product page for detailed shipping times on out-of-stock items.
You can expect to receive your product within 7 to 10 business days when shipped from our warehouse.
*Please note: Remote areas and islands are excluded from delivery. Please reach out to our customer service team regarding special requirements or urgent delivery dates and we will endeavour to meet your needs.
Please check our Shipping Policy for additional information regarding delivery locations and costs.
Q2: Where and how to buy the parts that you need:
Please reach out to the seller where you purchased the original item, if they are not able to provide it please reach out to our customer service at: service@engwe-bikes.com
So satisfied with my L20 bike and my bags ,realised my bags were for a different model but they fit perfectly. Not 1 problem from ordering through to delivery ,fast and a truly happy customer 2nd bike for husband will be ordered .
Sacoches de bonne qualité et de grande capacité. Aucun regret pour cet achat, comme d'habitude chez Engwé!
This bag looks even cooler in petson and its larger then it looks. It even has extra zippers on the side to become even larger. My only problem is a personal one when set it up to sit flush with the rear rack on a engwe pro . My heels hit the bag when pedaling. Its easily fixed by mounting it way back but its less esthetically pleasing but stil gets the job done