Shipping Policy

 If you have any concerns about your order, feel free to contact us at service@engwe-bikes.com.

Engwe offers free DPD free shipping on qualified orders.

Remote areas and islands are not within the delivery range.

SHIPPING & DELIVERY:

All orders will be shipped from the EU warehouse（Except some accessories) depending on your location. We offer FREE shipping on all qualifying orders. Once your order has been placed you can start following the tracking two days later at the following link: https://www.17track.net/zh-cn and you should receive your order in about 7-10 working days. Please refer to the table below for the countries we ship to and the estimated shipping ti-me.

Shipping Country	Est. Shipping Time	Costs
United States	3-7 business days	Free shipping
France	7-10 business days	Free shipping
Germany	7-10 business days	Free shipping
Italy	7-10 business days	Free shipping
Austria	7-10 business days	Free shipping
Belgium	7-10 business days	Free shipping
Bulgaria	7-10 business days	Free shipping
Croatia	7-10 business days	Free shipping
Czech Republic	7-10 business days	Free shipping
Denmark	7-10 business days	Free shipping
Estonia	7-10 business days	Free shipping
Finland	7-10 business days	Free shipping
Greece	7-10 business days	Free shipping
Hungary	7-10 business days	Free shipping
Ireland	7-10 business days	Free shipping
Latvia	7-10 business days	Free shipping
Lithuania	7-10 business days	Free shipping
Luxembourg	7-10 business days	Free shipping
Malta	NO	NO
Netherlands	7-10 business days	Free shipping
Poland	7-10 business days	Free shipping
Portugal	7-10 business days	Free shipping
Romania	7-10 business days	Free shipping
Slovakia	7-10 business days	Free shipping
Slovenia	7-10 business days	Free shipping
Spain	7-10 business days	Free shipping
Sweden	7-10 business days	Free shipping

  
*Note:
The estimated shipping time is only an estimation for domestic shipping time based on our experiences, and does not include processing time.
● Processing Time: For "In Stock" products, it typically takes 1-2 business days for our warehouse to prepare for the shipping after the order is place-d. The tracking information can take extra time to be updated after the tracking number is created.
● Delivery Time: The final delivery time can vary and depends on your local carrier. Once your order has been placed please allow 2 days for proces-sing before tracking your parcel at: https://t.17track.net/en and you should receive your order in about 3 -7 business days.

TRACK YOUR ORDER:
● When your order is shipped out from our warehouse, we will send an email to the email address you left when placing the order, with your trackin-g information.
● If you don't receive this email, or if you have any questions about shipping, please contact us at service@engwe-bikes.com.

FOR PRE-ORDERED E-BIKE:
From time to time, we offer PRE-ORDER on the product page. Please refer to the product page for detailed PRE-ORDER shipping time.
If you have any questions or concerns, please feel free to contact our customer service team at service@engwe-bikes.com
Thank you!