ENGWE E26

Q1: Shipping information:
In Stock: Once you receive your order confirmation email, shipping preparations will begin within the following 2 business days, and your order will be shipped on the third business day.
Pre Sale: Please refer to the product page for detailed shipping times on pre-order items.
No Stock: Please refer to the product page for detailed shipping times on out-of-stock items.

You can expect to receive your product within 7 to 10 business days when shipped from our warehouse.
*Please note: Remote areas and islands are excluded from delivery. Please reach out to our customer service team regarding special requirements or urgent delivery dates and we will endeavour to meet your needs.
Please check our Shipping Policy for additional information regarding delivery locations and costs.

Q2: Compliance with EU regulations
Please click here to view the CE certificate for the E26.

Q3: E26 User Manual:
Please click here to view the E26 User Manual.

Q4: How to assemble E26 e-bike:
Please click here to view the instructional bike assembly video for the E26.

Q6: How to change between KM and Miles in the E26 e-bike display:
Please click here to view the instructional video on switching between units of measurement.

Q7: How to restore to factory default:
Please click here to view the instructional video on resetting your e-bike.

Q8: Can I modify the bike by myself, such as brakes, chains, gears, and generators?
We highly recommend that you make no modifications if you are not familiar with the performance of the e-bike itself. If modification is absolutely necessary, please contact our customer service staff to verify whether your bike can be modified.
Customer Service Email: service@engwe-bikes.com

Q9: Where and how to buy the parts that you need:
Please reach out to the seller where you purchased the original item, if they are not able to
provide it please reach out to our customer service at: service@engwe-bikes.com