Q1: Shipping information:
In Stock: Once you receive your order confirmation email, shipping preparations will begin within the following 2 business days, and your order will be shipped on the third business day.
Pre Sale: Please refer to the product page for detailed shipping times on pre-order items.
No Stock: Please refer to the product page for detailed shipping times on out-of-stock items.
You can expect to receive your product within 7 to 10 business days when shipped from our warehouse.
*Please note: Remote areas and islands are excluded from delivery. Please reach out to our customer service team regarding special requirements or urgent delivery dates and we will endeavour to meet your needs.
Please check our Shipping Policy for additional information regarding delivery locations and costs.
Q2: Where and how to buy the parts that you need:
Please reach out to the seller where you purchased the original item, if they are not able to provide it please reach out to our customer service at: service@engwe-bikes.com
Really good quality very happy with the customer service and delivery time could not be more satisfied a fantastic company
Fast delivery, Quality bicycle, good after-sales support team. egnwe has all the quality service I expect from the product I shop.
La platine de fixation devrait avoir une protection pour ne pas abîmer le vélo
It exactly meets my idea