Frequently Asked Questions
1. How do I join the Loyalty Program?
1. How do I join the Loyalty Program?
It’s free and easy. Simply create an account on our website or log in if you already have one. You'll be automatically enrolled.
2. How do I earn ENGWE rewards points?
2. How do I earn ENGWE rewards points?
You can earn points by making purchases, engaging with us on social media and so much more! Each activity and its corresponding point value will be listed on your rewards dashboard.
3. How do I redeem my rewards points?
3. How do I redeem my rewards points?
You can redeem your points for discounts or select accessories listed on the Loyalty page.
Each reward has a fixed point value, and only one code can be used per checkout. A minimum of 2000 points is required to redeem the discount.
4. Do my points expire?
4. Do my points expire?
Yes, your points will expire after 12 months of account inactivity. You’ll receive reminders before they expire.
5. How long does my tier status last?
5. How long does my tier status last?
Your tier status is valid for 365 days from your most recent tier upgrade. Each new upgrade resets the 365-day period. If you don’t upgrade again within that time, your status will be downgraded to the lowest tier.
6. Do I get points for purchases made before the program started?
6. Do I get points for purchases made before the program started?
Yes, for all eligible purchases made between June 10, 2024 and June 9, 2025, we’ll automatically credit the corresponding points to your account after the program launches.
7. How does the referral program work?
7. How does the referral program work?
1. Copy & Share: The referrer copies their unique referral link from the Referral Program tab in the Loyalty section and sends it to a friend.
2. Friend Signs Up: Your friend, with no prior account or orders under the same email, signs up via the link and finds their 15% discount code in the My Rewards tab.
3. Place an Order & Earn: Once the friend places an order using the code, the referrer receives 1,500 points, and the friend earns 1 point for every €1 spent.
8. What happens to my points if I return an item?
8. What happens to my points if I return an item?
If you return your full order, the full points will be refunded; for partial returns, points will be refunded proportionally.
9. Where can I see my points balance?
9. Where can I see my points balance?
Once logged into your account, you’ll find your points balance.
10. Where can I see my loyalty tier?
10. Where can I see my loyalty tier?
You can view your current tier and its benefits on the loyalty page after sign in. Tiers are based on your purchase history and points earned over time.
11. Can I combine points from multiple accounts?
11. Can I combine points from multiple accounts?
No, points are tied to a single email/account and cannot be combined across different accounts.
12. How does the ‘Share to Earn More’ rule work?
12. How does the ‘Share to Earn More’ rule work?
You can earn up to 2,000 points per month by posting photos or videos that meet our criteria—submissions are reviewed manually, and points are granted on the 10th of each month. Click on the Share to Earn More rule for full details and instructions.
