We are here to help!
ENGWE has partnered with reputable bike shops worldwide who are willing and able to assist you with service and repairs. Check out our Certified Partners to see if there is a location near you!

Please Note:
If you are experiencing issues with your ENGWE e-bike, please reach out to our customer support team prior to contacting any partnered shops. Our team will help diagnose the problem and coordinate any parts and/or instructions you may need prior to involving a certified partner.

Regardless of whether your e-bike is within the warranty period, if you go to an ENGWE partner store to repair your e-bike without our authorization, you will be responsible for the repair costs. To arrange a repair covered under warranty at an ENGWE partner shop, please contact our customer support team first. We will confirm your eligibility and provide the necessary repair authorisation.

Bike Shops that have partnered with ENGWE e-bikes are not  authorised to receive products on behalf of ENGWE. Please do not  use any of these locations as a return address. Any unauthorized  shipping arrangements to these stores are the responsibility and  expense of the customer and will not be compensated by ENGWE.

Customer Support Team: service@engwe-bikes.com