Engine Pro Aurora

175*57*123 cm

-Range:60-70km(electric mode);100-120km(pas mode)

- 750W Powerful Motor（Engine pro Aurora Peak power 1000W+）
- 20x4.0 All Terrain Fat Tires
- 3 Step Alloy Foldable Frame
- Front & Rear Suspensions
- 48V 16Ah Lithium Removalble Battery
- Front and rear hydraulic breaks
- Cruise Control
- Color LCD Display
- 8 Speed System

Delivered from Poland warehouse, and you can  receive the ebikes in about 7-10 working days.

Europe+Britain's mainland regions can choose free shipping

1：In order to reduce the exchange rate loss when customers pay, our Euro store has been online，supporting euro pay and multi languages！

EU store link：

engwe-bikes-eu.com

engwe-bikes-eu.com/fr     

engwe-bikes-eu.com/de   

engwe-bikes-eu.com/it     

engwe-bikes-eu.com/nl

engwe-bikes-eu.com/es    

engwe-bikes-eu.com/pl

engwe-bikes-eu.com/pt   

engwe-bikes-eu.com/ru

engwe-bikes-eu.com/cs 

 engwe-bikes-eu.com/sv

Question:How to activate the throttle of Engwe ebike?

If you need to Activate the throttle, please do it as the attached video shows.
Here are the main steps for you.Please press the brake handle and turn the throttle to the max at the same time, turn on the power,you will see error 22 on the display.Keep the error 22 blinking for about 8 seconds, then lose the brake handle and the throttle. DONE, please see this video

Question 1: How long does it takes to receive the placed order?

Answer: In general, orders typically process within 1-2 business day and delivery time is typically 7-10 days. If your order is in stock and you don’t receive tracking number after 3 business days, please contact our  after-sales service team for tracking information.

Customer service email: service@engwe-bikes.com

Question 2: Why did my payment fail?

Answer: It may be that the network is unstable, please try to change the browser or try again after a while, or log in with another email address and try to place the order.

Question 3: Can I use installment payment?

Answer：It is available only in Germany, Austria, Netherlands, Finland at the moment and we will introduce Klarna to other EU country soon. Once other countries have opened Klarna, we will update the website accordingly

Question 4: I have not received the order confirmation and tracking number information, how can I get it?

Answer: Please don’t worry. You just need to contact our customer service staff to provide you with the order number and tracking number.

Customer service email: service@engwe-bikes.com

Question 5: What method can I use to pay?

Answer: We mainly accept the payment via PayPal and credit card.

You can make the payment via Klarna, PayPal,AE, JCB, Discover Diners club, Visa, Master card, Maestro...

Question 6: How to charge is the correct charging method?

Answer: Please check the following link to teach you how to charge properly and use it safely.

https://drive.google.com/file/d/1_Fwx8Zil72U_U1gqBuv5PQX4GEeo1J0Z/view?usp=sharing

Question 7: Can I modify the bike by myself, such as brakes, chains, gears, generators?

Answer: If you are not familiar with the performance of the bicycle, we recommend not to modify it at will. If you must modify it, please contact our customer service staff to verify whether it can be modified.

customer service email: service@engwe-bikes.com

Question 8: Is it possible to disable the throttle?

Answer: 

ENGINE PRO : Simply unplug the handlebar connector.

Question 9: I need to buy parts, how can I buy them?

Answer: We recommend that you consult with the corresponding seller to purchase. If your seller does not provide it, you can contact

service@engwe-bikes.com.

Question 10: My bicycle chain is scratching with the wheel, so I can't change gears, and the derailleur looks deformed, what should I do?

Answer: If the derailleur guard touches the derailleur screw, the derailleur guard needs to be pulled out. In order to maintain a distance of 15mm between the transmission and the protection device.

Question 11: what are the differences between ep-2 pro and Engine pro?

Answers： 1：egine pro supports Hydraulic Disc Brakes， ep-2 pro not support 2：engine pro-front fork hydraulic shock absorption ep-2 pro -Front fork spring shock absorption 3：engine has Rear shock absorber， ep-2 pro no 4：engine supports pas, which is recharge，ep-2 pro no 5: engine has a more strong Back seat 6： engine pro has color display and support usb charge.