Engine Pro (Upgraded Version) Combo With Extra Battery

Q1: About shipping
*In Stock: Once your order confirmation is complete, we will begin shipping within the next 2 business days. This means that your item will start shipping on the 3rd business day after your order is confirmed.
*Pre Sale: Please refer to the product page for detailed pre-order shipping times.
*No Stock: Please see product page for detailed pre-order shipping times.

*Shipping from our warehouse in Poland, you can receive your e-bike in about 7-10 business days. (Remote areas and islands are excluded from delivery.)
If you have any other special requirements or an urgent delivery date, please speak to our customer service team when placing your order and we will endeavour to meet your needs.
*If you want to know more about our shipping policy, please click Shipping Policy.

Q2: Engine Pro User Manual
Please click here to view Engine Pro User Manual.

Q3: How to install Engine Pro e-bike?
Please click here to view installation steps for Engine Pro.

Q4:How to disable the throttle on Engine Pro e-bike?
Please click here to view video steps.

Q5: How to activate the throttle of Engine Pro e-bike?
Please click here to view video steps.

Q6: How to change 'KM' to 'Miles' (or 'Miles' to 'KM') in the display of the Engine Pro e-bike?
Please click here to view video steps.

Q7: How to restore factory settings?
Please click here to view video steps.

Q8: How do I set the speed limit of my Engine Pro e-Bike to 25 km/h?
Please click here to view video step-by-step.

Q9: How do I increase the speed limit of my Engine Pro e-bike to 48 km/h?
Please click here to view video steps.

Q10: Why the engine makes a strange noise when accelerating, which is a little like vibration？
In general, because our ebike is powerful and the flywheel rotates noisily, it does not affect the normal use. Please do not worry. If you are really worried, please take a video and contact our customer service team: service@engwe-bikes.com

Q11: Engine Pro Headset - How to properly adjust it and also how to install it on a brand new bike？
Please click here to view video steps.

Q12: Can I modify the bike by myself, such as brakes, chains, gears, generators?
If you are not familiar with the performance of the bicycle, we recommend not to modify it at will. If you must modify it, please contact our customer service staff to verify whether it can be modified.
Customer Service Email: service@engwe-bikes.com

Q13:My bicycle chain is scratching with the wheel, so I can't change gears, and the derailleur looks deformed, what should I do?
If the derailleur guard touches the derailleur screw, the derailleur guard needs to be pulled out. In order to maintain a distance of 15mm between the transmission and the protection device.

Q14: Engine Pro Can't turn on or lose power while riding:
Please click here to view video steps.